Position Summary

• Handles multiple directions from management team, but controls own workload by setting priorities to meet team and department schedules.
• Performs detailed, analytical data control work using a variety of computer skills, including Mainframe, Microsoft Office, PC Networking Tools, Oracle, etc.
• Performs analysis and validation of data using computer software or manually with hard copy reports.
• Demonstrates a high level of understanding of specialised data and concerns relative to focus area.
• Interprets data in the context of focus area requirements.
• Examines and audits data for discrepancies; corrects errors, and reconciles data to insure accuracy at several stages of processing.
• Maintains appropriate documentation according to department standards.
• Researches data questions for focus area by interacting with users or contacting government agencies/suppliers.
• Maintains and reports appropriate metrics for focus area.
• Interacts with technical support staff to improve data, turnaround time and to increase efficiency and improve quality.
• Develops spreadsheets, charts, graphs and presentations for metrics for focus area.
• Participates in investigations to discover root causes and permanent solutions to all quality related problems and the resolution.
• Ensure that all activities are undertaken and controlled in accordance with the Quality Management System (QMS).
• Maintain Key Performance Indicators (KPI’s) to measure performance and demonstrate continual improvement.

Working Relationships and Purpose

• Interacts with technical personnel and fulfilment team members
• Communicates with sales, customers, vendors, and employees

Education / Qualifications

• Essential:
  • Minimum of 4 GCSE’s (or equivalent) at grade C and above including Maths and English
• Preferable:
  • Educated to 'A' level or Degree standard (or equivalent)

Work Experience

• Essential:
  • Proven track record at problem solving
  • History of product delivery to tight deadlines
  • Experience of co-ordinating people and tasks
  • Working in a fast-paced environment for minimum of 2 years
  • Demonstrable ability to build and grow client relationships
  • Requires previous automotive, geography or vehicle identification numbers knowledge, depending on area of focus
  • Requires previous exposure to mainframes, PC networking, network e-mail systems, and Oracle
  • Requires basic information technology skills, including data entry and analysis
  • Intermediate knowledge of Word, Excel and Access databases
  • Previous experience running batch-type programs and processes
  • Demonstrates an understanding of process flows and business rules, along with general knowledge for computer software systems and flow
• Preferable:
  • Experience working with DMS Systems
  • Experience in technical Helpdesk Support role
  • Experience in developing QMS processes within an accredited company

Professional Skills

• Essential:
  • General business knowledge regarding correspondence and investigative/research technique
  • Excellent telephone and customer contact skills
  • Ability to adapt to changing requirements and priorities
  • Excellent time management skills
  • Commercial Awareness – client and supplier focussed
  • Data Analytical / Problem-solving ability
  • Organised/methodical approach with good attention to detail
  • Able to understand and communicate technical issues clearly at all levels
  • Tenacious and results orientated
  • The ability to organise and allocate tasks effectively
  • Strong English language skills, written and spoken word
  • Cultural awareness
• Preferable:
  • Understanding of UNIX
  • Database Knowledge
  • SQL

Behavioural Skills

• Outgoing personality with strong communication skills
• Ability to prioritise and flexible enough to cope with varied tasks
• Works well under pressure
• A self-starter who functions equally well independently or as part of a team
• Meticulous – attention to detail

Core Competencies

At Polk we have identified a set of core values and behaviours that are essential to the success of our company and individuals that work within it. These are called our Core Competencies.

As a member of the Polk team, an individual within this role is not only expected to display these competencies at the highest level but to develop them throughout the organisation.

Fairness and Consistency
The ability to treat everyone with respect, by use of open agendas, applying policy and process across the team, and giving constructive and timely feedback to all.

Intelligent Risk Taking
Ensure shareholder value through innovation, and actively pursuing innovation in Polk’s best interests. Takes calculated risks.

Customer Focused
A clearly demonstrated commitment to add value by focusing energy and resource on customer requirements (both internal and external). The individual should also be passionate about delivery and champion the voice of the customer within Polk.

Results Orientated Action
Concern for working well and determined to achieve against all odds. Seek to maximise return on activity, understanding commercial and financial principles.

Teamwork
To subjugate personal interests to team results, promoting common goals and shared vision. Thrives on constructive conflicts, holds self and others accountable, and minimises unnecessary politics.

Solutions Focused
Able to listen to a customer, understand the challenges, sharing knowledge about core offering and capability. Creatively continues to meet customer challenges.

Data Integrity
Seeks to add value for customers through quality data, and drives others to high levels of data quality. Respects confidentiality and data protection rules.